Terms & Conditions
Agreement
The following are the terms and conditions upon which Adam Bentz Furniture agrees to sell products to clients. Unless different terms are created in writing, these terms and conditions constitute a legally binding contract between Adam Bentz Furniture and its clients. Any purchase of Adam Bentz Furniture products or services constitutes client agreement to terms and conditions listed here.
Payment
Adam Bentz furniture accepts payment via check, wire transfer, or paypal. Projects will be billed a non-refundable deposit consisting of 50% of design and fabrication fees to initiate production. The remaining balance, sales tax (if applicable) and any shipping charges will be due upon completion. Shipping must be paid in full prior to ship date.
Sales & Use Tax
Sales Tax is collected on all sales/shipments made within Washington State unless a valid resale certificate is presented at time of payment. This may include state, local, and district sales tax, depending on the shipping address.
In cases where sales tax is not collected by Adam Bentz Furniture, customer is responsible for use tax reporting and payment.
Shipping
Shipping charges are calculated based on destination, product weight, dimensions, and delivery needs. To protect against loss and damage, all packages are both trackable and insured. A custom crating fee will apply to most orders.
Clients should alert Adam Bentz Furniture of any special circumstances that need to be accommodated: lift gate, in-home delivery, delayed delivery, etc. I will do my best to ensure that delivery method and timing align with clients needs and schedule.
Client is responsible for receiving the delivery, inspecting for damages, product placement/installation, and disposal of packaging materials.
White glove service is required for select products and includes in-home delivery, product placement/installation, and removal of packaging materials. For all other products, the service is available on request and requires an additional 3-10 days for handling.
Once products are ready to ship, Adam Bentz Furniture will contact the client to confirm schedule, finalize shipping details, and collect final payment. Any remaining balance, sales tax (if applicable) and shipping charges must be paid in full prior to ship date.
Client will receive email notification with tracking number once order has shipped. Fees incurred due to client error—including missed appointments, failed deliveries, and address change—are the sole responsibility of the client.
In select cases, client may opt to specify carrier and independently arrange shipping and delivery. If approved, customer must arrange for direct payment and is solely responsible for insurance, tracking, and damage claims. Product pick-up must be scheduled and approved with Adam Bentz furniture a minimum of three days in advance. Adam Bentz Furniture has no liability once product has been collected by the carrier.
Shipping is non-refundable on any order that has shipped.
INTERNATIONAL
International shipments may incur additional fees including customs, duties, and value added tax. These fees will be collected upon arrival and are the sole responsibility of the customer. Adam Bentz Furniture is required to disclose the full value of each package and cannot modify receipts and/or invoices. If purchase is intended as a gift, please contact Adam Bentz Furniture in advance.
Lead Times
Most Adam Bentz Furniture products are made to order, local orders are hand delivered. Out of state orders are shipped directly from the Seattle Washington design and fabrication studio. Lead times are project specific. Lead times begin with a 50% deposit of payment and do not include shipping time.
Please alert Adam Bentz Furniture prior to purchase if a a specific deadline is required. I will do my best to accommodate these needs and will alert clients immediately if I anticipate any delays.
Custom Projects
Customization is available on all Adam Bentz Furniture products. Custom projects will be billed a 50% non-refundable deposit consisting of material costs, design and fabrication fees to initiate production. The remaining balance, sales tax (if applicable) and shipping charges will be due upon completion. Custom projects will not ship until paid in full.